Refund Policy

Effective date: 12 September 2025

This policy explains how refunds, cancellations, and changes are handled for purchases made from Pebble Shoreline.

What this covers

• Digital content (e.g., guides, presets, templates).
• Services (e.g., consulting/mentoring) and workshops/events.
• Unless stated otherwise in a specific offer, this policy applies.

Digital content

• All sales are final once the download or streaming access begins.
• Where applicable consumer law provides a 14‑day right to cancel for digital content not supplied on a tangible medium, you consent to immediate supply and acknowledge that your right to cancel ends when delivery starts.
• If you have not accessed the content and request a cancellation within 14 days of purchase, contact us and we will review your request.

Services, workshops, and events

• Cancellations 14+ days before the scheduled start: full refund or free reschedule (subject to availability).
• Cancellations 7–13 days before start: 50% refund or one-time reschedule.
• Cancellations within 6 days or no-shows: non-refundable.
• If we must cancel, you may choose a full refund or a new date. We are not responsible for travel or other third-party costs.

How to request a refund

Email [email protected] from the address used at purchase and include:

• Order ID and purchase date.
• Product or service name.
• Reason for the request.

We typically respond within one business day. Approved refunds are issued to the original payment method; bank processing may take 5–10 business days depending on your provider.

Exchanges and partial refunds

Where appropriate, we may offer a product exchange or partial refund (for example, if part of a service has been delivered). Any such accommodation is at our discretion unless required by law.

Chargebacks and disputes

Please contact us first to resolve any issue quickly. Unresolved payment disputes may be handled by your card provider’s process; note that misuse of chargebacks may be contested with documentation.

Legal

• Nothing in this policy affects your statutory rights.
• This policy is governed by the laws of England and Wales.
• For terms of site use, see our Terms and Conditions.